What causes calcium deposits on swimming pool tile?
Have you noticed a white buildup at the waterline and on the tile or rocks around the swimming pool?
Troubleshooting
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My heater won't fire, what should I do?
Call Rix Service Department
The pool lights don't work, what should I do?
You could change the light bulb, but if that does not work, you should set up a service call to have an experienced service technician diagnose the problem.
The water level is high, what should I do?
Depending on the type of filter you have
If I am losing 1/2" of water a day in my pool should I be concerned that I might have a leak?
No. Normal evaporation during the hot summer days is about 1/2" or less a day. Anything more than 1/2" a day may indicate a leak.
Why won't my pool hold chlorine?
You most likely have a chlorine demand.
I am having trouble keeping my pool clear. What should I do?
Water clarity is 50% water balance and 50% filtration.
When I shock my chlorine pool it turns a clear green. Why?
Clear green water usually indicates a presence of copper in the water.
Why is water coming out of my backwash hose when my multi-port valve is in the filter position?
This is a problem within the filter
I think my pool is leaking—how can I be sure?
Depending on the season there can be several different causes for your pool losing water
What can I do if algae shows up in my pool?
Depending on the type of algae you should
My water looks cloudy. How can I fix that?
The first course of action is to take a water sample.
What products can help me with stains caused by metals in the water?
There are several different products that can help with staining caused by metals in the water
Breaker keeps tripping?
If the breakers are tripping when a piece of pool equipment is turned on, we recommend a service call.
Does grass grow through the pavers?
Depending on the type of pavers and the soil underneath, grass may or may not grow through the pavers.
What can cause a pump not to pump water?
Most commonly this is caused by one of two things.
How do you treat a green pool?
We have a standard recipe that works in our area.
My pool is cloudy -- what should I do?
First, you should find out why your pool went cloudy. It is important to remember that water clarity is 50% chemistry and 50% filtration. (See below for possible causes and ways to improve filter efficiency).