Extraordinary Services & Knowledgeable Staff
We are proud of our long term relationships with our co-workers and customers. It's not simply our competitive pricing that has awarded us with customer loyalty and relationships exceeding 30+ years. It's the extraordinary service and knowledge of our team that rewards our customers with timely and accurate advice and solutions. The swimming season is a short one in northern New Jersey, so getting the right answers and solutions in a timely manner is critical to its enjoyment. Whether you visit our store in East Hanover or call our service department, one thing you can count on is working directly with a seasoned professional. Our year round/full time store associates have more than 15 years of industry experience apiece and between them, more than 50 years of pool and hot tub knowledge. Customer Satisfaction surveys consistently reveal how reassuring it is to see and be recognized by these team members each season and to know that they can assist you with water testing/analysis, finding the right part for a repair, or just advise you on how to backwash your filter.
In a vote of confidence not easily earned, and to the benefit of our customers, all the industry's major brand manufacturers have named Rix Pool and Spa a Warranty Service Center for their products.